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Is a PMS solution specifically suited
for hotels affiliated with InterContinental Hotels
Group (IHG). It supports leisure reservations, sales
and catering activities, and point of sale systems in
restaurants, bars and gift shops.
- Certified, two-way connection to IHG's Central
Reservations Systems
- Multilingual, visual interface makes it easy for
staff to learn and use
- Integrated POS has touchscreen support.
Extensive reporting capabilities and integration
with Microsoft Office
- Quarterly updates based on changes in the hotel
market and requests from customers
More information about PM PRO can be found on our website.
On-line
Help
Please click on the link below
appropriate to your version, to open our on-line
Help.
PM PRO | PMS | IHG
affiliated releases
PM PRO | PMS | Reporting
(for samples click here)
PM
PRO | POS+
Remote Support
Client
When directed by our Support
Team, please downloaded our Support Client
for: Microsoft Windows Client or Apple macOS Client.
In case directed by our Operations Team please run this installer on your server:
Microsoft Windows - Service Installation
Release
Notes
PM PRO versions will be
deployed through the OnPremiseUpdate mechanism
that was introduced in version 10.2.137.x. If
your running an older version please contact our
Support Team to plan an update to the latest
available version. Release notes with the
details about new functionality and fixes in
these versions will be placed below to
download.
Implementations
The PM PRO Hardware and
Installation requirements only applies to
installations where the systems are dedicated to
Amadeus software. It is not recommended that
other mission critical software applications are
installed on this hardware. In the exceptional
case that they are, these specifications may not
be sufficient. Please contact your Account
Manager for a custom recommendation or for
larger installations.
Comply to PA-DSS
Standards
This document describes the steps that must be
followed in order for your PM PRO installations
to comply with Payment Application – Data
Security Standards (PA-DSS). The information in
this document is based on PCI Security Standards
Council Payment Application Data Security
Standards program (version 2.0 dated October,
2010).
Contact Customer
Support
Customer support is available
24 hours a day, 7 days a week, 365 days a
year.
Customer Community Portal
The most effective way to
submit your case is through our customer
portal, the Amadeus Customer Central
Community. In the portal, you can search for
knowledge articles for commonly asked
questions. Additionally, you can easily
create, update and report on cases as well
as participate in discussion groups and
share your own ideas. Our goal is to
initially respond to Portal requests within
1-2 business days
To login to or obtain
a Customer Community Portal account,
browse to http://www.amadeus-hospitality.com/support.
Email Support
You may contact
Amadeus Hospitality Support for
non-emergency issues by sending an
email to hospitality.support@amadeus.com.
Our goal is to initially respond to
email requests within 1-2 business
days.
Phone Support
Our Support
team is staffed at a level that
ensures your calls will be
answered promptly and
efficiently. To maintain our
high level of Support, we
continuously review our staffing
needs and projections through
queue and trend analysis of
incoming calls and cases. From
this, we can forecast our
staffing needs at any given
point throughout the day to
ensure timely response to your
requests.
Europe,
Middle East,
Africa
Tel:
+34 932 20 16 64
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Americas
Tel:
+1 332 230 2595
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Asia
Pacific
Tel:
+65 3163 5471
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Escalation
If you are
encountering challenges
regarding the progress of a
case, a resolution delivered
for a previous case, or with
the service you are
receiving from Amadeus
Support, additional
assistance is available to
you. To prioritize your case
please contact Amadeus
Support by using one of the
numbers listed and request
to speak with a Customer
Support Supervisor or
Manager.
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