Is a PMS solution specifically suited for hotels affiliated with InterContinental Hotels Group (IHG). It supports leisure reservations, sales and catering activities, and point of sale systems in restaurants, bars and gift shops.

• Certified, two-way connection to IHG's Central Reservations Systems
• Multilingual, visual interface makes it easy for staff to learn and use
• Integrated POS has touchscreen support. Extensive reporting capabilities and integration with Microsoft Office
• Quarterly updates based on changes in the hotel market and requests from customers

Amadeus Property Management - PM PRO / POS+ retired as of November 30, 2021 please visit the Amadeus Hospitality Lifecycle Policy for more information.

On-line Help
Please click on the link below appropriate to your version, to open our on-line Help. PM PRO | PMS | IHG affiliated releases
PM PRO | PMS | Reporting (for samples click here)
PM PRO | POS+

Remote Support Client
When directed by our Support Team, please downloaded our Support Client for: Microsoft Windows Client or Apple macOS Client.

In case directed by our Operations Team please run this installer on your server:
Microsoft Windows - Service Installation

Release Notes
PM PRO versions will be deployed through the OnPremiseUpdate mechanism that was introduced in version 10.2.137.x. If your running an older version please contact our Support Team to plan an update to the latest available version. Release notes with the details about new functionality and fixes in these versions will be placed below to download.

• Amadeus - PM PRO Version 10.2.145/10.3.146
• Amadeus - PM PRO Version 10.2.144.1202/10.2.144.2023
• Amadeus - PM PRO Version 10.2.144.x | Addon Fiscal Printer (Italy)
• Amadeus - PM PRO Version 10.2.143.x | GDPR functionality as of v10.2.143.x or higher
• Amadeus - PM PRO Version 10.2.141.x
• Amadeus - PM PRO Version 10.2.139.x | (AutoUpdate requirements v10.2.139.x or higher)
• Amadeus - PM PRO Version 10.2.138.x
• Amadeus - PM PRO Version 10.2.137.x
• Amadeus - PM PRO Version 10.2.131.x | (AutoUpdate requirements v10.2.131.x or higher)

Contact Customer Support
Customer support is available 24 hours a day, 7 days a week, 365 days a year.

Customer Community Portal
The most effective way to submit your case is through our customer portal, the Amadeus Customer Central Community. In the portal, you can search for knowledge articles for commonly asked questions. Additionally, you can easily create, update and report on cases as well as participate in discussion groups and share your own ideas. Our goal is to initially respond to Portal requests within 1-2 business days

To login to or obtain a Customer Community Portal account, browse to http://www.amadeus-hospitality.com/support.

Email Support
You may contact Amadeus Hospitality Support for non-emergency issues by sending an email to hospitality.support@amadeus.com. Our goal is to initially respond to email requests within 1-2 business days.

Phone Support
Our Support team is staffed at a level that ensures your calls will be answered promptly and efficiently. To maintain our high level of Support, we continuously review our staffing needs and projections through queue and trend analysis of incoming calls and cases. From this, we can forecast our staffing needs at any given point throughout the day to ensure timely response to your requests.