See Also

Inventory Balancing

The two way interface between Amadeus PMPRO and IHG CRS should prevent inventory differences between PMPRO and IHG CRS. However, due to various reasons difference may still occur. The inventory balancing feature provides you with the tools to find and resolve the differences. You should use this tool every day for at least the next 14 days.

How to get here?

• Choose the Inventory Balancing option from the CRS menu.

Available options

Available buttons

How to use the inventory balancing tool?

Follow the next steps to verify if your PMPRO inventory balances with your IHG CRS inventory.

1. Choose the Inventory Balancing option from the CRS menu to open the '14 - day availability compare' screen.

2. Keep the default start date, make sure the 'Discrepancies only' check box is enabled and click the Search button. The system now retrieves the IHG CRS inventory, compares it with the PMPRO inventory and displays the dates on which the inventory is out of balance.

   

3. Select a date that has a difference and click the Guest List button. The system now retrieves a list of IHG CRS reservation that 'touch' that date, compare them with the reservations in PMPRO and displays the reservations with a difference along with an indication of the difference and the recommended action.

   

4. Select a reservation, compare the details in the inventory section of the screen and follow the recommended action with a click on one of the buttons in the action area of the screen. Do this for each reservation and close the screen after all reservations have been processed.

5. You are now back in the '14 - day availability compare' screen. Repeat step 3 and 4 until you have worked on the guest list for all dates with a difference. After that, click the Search button again to see if all differences have been resolved.

6. If you still have differences they may be caused by convention/group (allotment) reservations. Click the Convention/Group button to open the 'Convention Group Inventory Data' screen. Enter the start date, make sure the 'Discrepancies only' check box is enabled and click the Search button. The system now retrieves the convention group inventory, compares it with the PMPRO allotment inventory and displays the dates on which the inventory is out of balance.

   

7. Unfortunately there is no automated way to resolve convention/group inventory differences. You will need to manually increase or decrease the inventory in either the PMPRO allotment or the IHG CRS convention group.

Manual Inventory Balancing  

Hotels with a one way IHG CRS interface are required to do a manually inventory balancing. Instructions are provided below.

1. Allotment/Convention/Group Rooms

   In most situations, when balancing inventory for today’s date, there should not be more rooms authorised for Allotment/Convention/Group than sold.

   • Print the allotment report from Amadeus PM PRO(Reports » Reservations » Allotments).

   • In IHG CRS system, view the Group Recap Report (VRG/3-character group code/activity date) or (VRG/date) to see an overview of all groups. The AU and RS numbers should be the same. View this report for each Allotment/Convention/Group in your hotel for the day.

   • The "Picked" values on the Amadeus PM PROallotment report should match with the IHG CRS RS (Rooms Sold).

   • The "Free" values on the Amadeus PM PROallotment report should match with the IHG CRS RA (Rooms available).

   • On day of arrival, the free values should be zero on both systems (in Amadeus PM PROit may also have a negative value). Release all rooms if there are any free rooms left. How?

     Brilliant

     • Choose Allotments from the Reservations menu and search the allotment you would like to release.

     • Click the Edit button followed by Next. You are now in the Rooms window.

     • Drag to select the cells from all dates and room types you would like to release. The cell values for rooms window is displayed.

     • Leave the value to 0 (zero) and click the OK button.

     • Click the Close button.

     IHG CRS

     • Use the VID/3-character group code/activity date command to determine what rooms need to be released.

     • Then use VMAU and VMCT commands to match group inventory.

     • VMAU/3-character group code/activity date/room type/count.

     • VMCT/3-character group code/activity date/room type/count.

   A very useful tool for determining the total number of all Allotment/Convention/Group rooms not picked up in the IHG CRS System is the VID/***/date screen. In IHG CRS type VID/DDMMMYYDDMMMYY (for example 09APR1012APR10 for 19 April 2010 up to 12 April 2010). On the right hand side you can see if there are any rooms left in Convention Groups. If there are and Amadeus PM PROdoesn't have any rooms left in allotment, this is incorrect.

   Call Support if the IHG CRS System is out of balance with itself. It will be necessary to involve Hotel System Support for the IHG CRS System to obtain assistance in correcting the problems. Identify the specific Room Types that do not match, then place a call to Hotel System Support at (Option 3).

2. No show reservations

   Cancel all No show reservation in IHG CRS.

   • Print the Reports » Reservations » Hist. no shows report from Amadeus PM PROfor yesterday's arrivals.

   • Retrieve each printed no show reservation on IHG CRS and cancel the reservation.

3. Expected Departures

   Print the expected departure report from both systems and compare:

   • Brilliant: Reports » In House » Departures today.

   • IHG CRS: T/LED.

   If the report's don't balance:

   • If a guest has either checked out early or has stayed past his/her departure date, retrieve the record reservation in IHG CRS and change accordingly.

   • If a reservation is missing in IHG CRS, modify the actual counts accordingly (VMAU/date/room type/# of authorised rooms)

4. Expected Arrivals and In House Guests

   Print the arrivals and in house guest report from both systems:

   • Brilliant: Reports » Reservations » Arrivals + In House IHG CRS.

   • IHG CRS: T/LEI/*.

   If the report's don't balance:

   • If a reservation is cancelled in one system, cancel it in the other system accordingly.

   • Verify that there are no duplicate records in either system. Cancel if necessary.

   • If a reservation is missing in Brilliant, retrieve it in IHG CRS and re-sell the reservation with action code FS (Force Sell). This will cause IHG CRS to send the reservation again to Brilliant.

   • If a reservation is missing in IHG CRS, modify the actual counts accordingly (VMAU/date/room type/# of authorised rooms).

   • Make sure reservations in IHG CRS have the same room type, departure date, rate etc in Brilliant. If reservations in IHG CRS are different from Brilliant, you will need to investigate in which system the reservation was last changed (Brilliant: right click reservation and choose Log).

   • • Last changed in Brilliant: retrieve the reservation in IHG CRS and change accordingly.

     • Last changed in IHG CRS: retrieve the reservation in IHG CRS and re-sell with action code FS (Force Sell).

   • All reservations on the IHG CRS report with a IHG Rewards Worldwide indicator must be printed on the Amadeus PM PROreport with a IHG Rewards number. If the member number is missing from Brilliant, you should retrieve the reservation in IHG CRS, change something in the guest information screen and re-sell it with action code FS (Force Sell). If the member number is not added to Amadeus PM PROyou will need to manually enter it in the contact details.

   To compare the Priority club member reservation you can also print the IHG CRS T/LEA report and compare it with the "Arrivals IHG Rewards Members" report from Amadeus PM PRO(Reports » Reservations)

5. Available rooms

   The IHG CRS interface is a one way interface. It only downloads reservations from IHG CRS.

   • Reservations created directly in Amadeus PM PROare not uploaded to IHG CRS, causing the availability from both systems being out of balance.

   • Room set to Out Of Order in Amadeus PM PROdo not reduce the authorised rooms on IHG CRS.

   Compare the number of available rooms in Amadeus PM PROwith the number of available rooms on IHG CRS.

   • Press ALT+F2 or choose the Available room types option from the Availability menu in Brilliant. Print if needed.

   • Retrieve the VID report from IHG CRS.

   • Compare the number of available rooms per room type on both systems and note any differences.

   Bring the IHG CRS availability into balance with Amadeus PM PROby modifying the authorised counts in IHG CRS using the VMAU command (VMAU/date/room type/# of authorised rooms). Take into consideration the correct date range and applicable Room Types.

   An alternate method to ensure all reservation also appear in IHG CRS would be to bypass all reservations and walk-in functions from Amadeus PM PRO and inputting them directly in IHG CRS; thereby letting the interface feed them into Brilliant.