Query In House GuestThis option allows you to search for specific reservation of in house guests
Click the Query In House Guests button (displayed above).
Choose the Query option in the In house menu.
Choose [Query] in the in house guests list.
Press [F8] on your keyboard.
You can query for in house guests by different search criteria, they are all self explanatory. Choose [OK] after you have entered your search criteria. The system will display a list with reservations that meet all the entered criteria.
Item |
Description |
Description of the available options |
|
Room |
Enter a room number for which the reservation was created |
Guest |
Enter a (part of a) guest surname under which the reservation was created |
Group |
Enter a (part of a) group name |
Departure |
Enter a departure date |
Company |
Enter a (part of a) company name under which the reservation was created |
Travel agent |
Enter a (part of an) agent name under which the reservation was created |
Include checked out rooms |
If activated checked out reservations will be displayed as well |
Pre check out requests |
If activated only reservations marked for pre check out will be displayed as well (IHG App) |
|
|
Search |
Click this button to search for the entered criteria |
Close |
Click this button to close the window. |
Item |
Description |
Description of the available options |
|
Edit |
To edit a selected reservation |
Folios |
To access the folios of a selected reservation |
Zero Balance Check Out |
To check out selected reservation with balance zero without having to access the folios |
Messages |
To access messages of a reservation or to enter new ones. |
Enroll |
To enroll a new member |
Pre Check Out |
To check out a reservation marked for Pre Check Out (IHG App) |
The following options can be reached through the context (right click) menu, while some options can also be activated with a button.
Item |
Description |
Description of the available options |
|
Edit |
To edit the selected reservation. |
Zero Balance Check Out |
To check out selected reservation with balance zero without having to access the folios |
Undo |
To undo a check in or a check out |
Folios |
To access the folios of a selected reservation |
Contacts |
To access the contacts of a reservation: Guest, company or travel agent |
Log |
To display the history of changes from the selected reservation. |
Interfaces |
To open the interface screen to open or close certain interfaces |
Messages |
To access messages of a reservation or to enter new ones. |
Wake ups |
To access wake up calls (only with phone interface active) |
Documents |
To access previously written confirmation documents |
Actions |
To access the actions for this reservation or to create a new one |
Restore columns |
Restores the columns of the screen to the default |
The caption
of the in house guests list displays the total number of in house reservations
matching your search criteria. Click on a column header (e.g. Arrival,
Departure) to sort the found reservations by the selected column header.