Arrivals

Item

Description

Description of the available options

Guest

Enter a (part of a) guest surname under which the reservation was created

Company

Enter a (part of a) company name under which the reservation was created

Travel agent

Enter a (part of an) agent name under which the reservation was created

Group

Enter a (part of a) group name

Allotment

Enter a (part of an) allotment code

Include CXL/DLT reserv.

If activated cancelled or deleted reservations will be displayed as well

Include OUT reserv.

If activated checked out reservations will be displayed as well

Arrivals only

If activated only reservation not arrived yet will be displayed

Pre checkin requests only

If activated only guests who requested a pre check in will be displayed (IHG App)

Room types

Standard rooms only or conference rooms only can be selected

Arrival

Arrival date range

Res.nr.

PMPRO reservation number or CRS reservation number can be entered here

Event nr.

The event number can be entered here

Search

Click this button to search for the entered criteria

Advanced

Will open an additional screen to enter more search criteria

Clear entries

Click here to remove all entered search criteria

Close

Click this button to close the window.

Item

Description

Description of the available options

All of below conditions or
Any of below conditions

Select whether ALL or ANY entered search criteria are to be applied

Cancellation number

Enter a cancellation number

Cancellation number

Enter a cancellation number (if two cancellation numbers are entered make sure ANY of the search criteria are to be applied)

Reservation user defined field one

Enter a search criterium for reservation user defined field one

Reservation user defined field two

Enter a search criterium for reservation user defined field two

Reservation user defined field three

Enter a search criterium for reservation user defined field three

Missing CRS confirmation

If activated only reservations without a CRS reservation number are displayed

CRS errors

If activated only reservations with CRS errors are displayed

Rate

Enter a rate of a reservation

Rate

Enter a rate of a reservation  (if two rates are entered make sure ANY of the search criteria are to be applied)

Arrival time

Enter an arrival time range (example 09:00 12:00)

Departure

Departure date range

In House

In House date range

Deposit date

Deposit date range

Deposit amount

Deposit amount range

Option date

Option date range

Reservation status

Click into this field to select reservation statuses

Room

Click into this field to select room numbers

Room type

Click into this field to select room types

Market

Click into this field to select market codes

Source

Click into this field to select source codes

Rate code

Click into this field to select rate codes

VIP status

Click into this field to select VIP statuses

Booking channel

Click into this field to select booking channels

CRS booking locator

Click into this field to select CRS booking locators

City

Enter a (part of a) city

Phone

Enter a (part of a) phone number

Member number

Enter a (part of a) member number

Alliance number

Enter a (part of a) alliance number

Nationality

Click into this field to select nationalities

Country

Click into this field to select countries

Load

Load a saved search

Save

Save search

Delete

Delete a saved search

Clear

Clear selected search criteria from advanced screen

OK

Return to previous screen to search with entered search criteria

Cancel

Return to previous screen without entered search criteria

Item

Description

Description of the available options

New

To create a new reservation.

Edit

To edit the selected reservation.

Copy

To create new reservation with a the same details as the selected reservation.

Split

To split a multi rooms reservation and to enter the names list for a group.

Resend to CRS

To resend the reservation to CRS. You only need to do this in case a reservation was previously rejected by the CRS.

CRS Errors

To display CRS errors

Confirmation

To send the CRS confirmation

Registration card

To print the registration card

Cancel

To cancel a reservation

Delete

To set the status of the selected reservation to DEL (deleted).

Check in

To check in a reservation

Undo

To undo a check in, a cancellation or a deletion. A check out can only be undone in F8 or F12 window.

Folios

To open the folios of a reservation

Contacts

To access the contacts of a reservation: Guest, company or travel agent

Log

To display the history of changes from the selected reservation.

Interfaces

To open the interface screen to open or close certain interfaces

Messages

To access messages of a reservation or to enter new ones.

Wake ups

To access wake up calls (only with phone interface active)

Document

To access previously written confirmation documents

New document

To create a new confirmation document

Actions

To access the actions for this reservation or to create a new one

Leisure

To access the leisure reservations for this reservation or to create a new one

Allotments

To access the attached conference allotment

Restore columns

Restores the columns of the screen to the default

Item

Description

Description of the available options

New

To create a new reservation.

Edit

To edit the selected reservation.

Copy

To create new reservation with a the same details as the selected reservation.

Check in

To check in a reservation

Folios

To open the folios of a reservation

Messages

To access messages of a reservation or to enter new ones.

Names list

To split a multi rooms reservation and to enter the names list for a group.

Enrollment

To enroll a new member

Pre Check In

To check in a guests who requested a pre check in ( IHG App)

Add Share

To enter a sharing guest directly into the guest tab in the reservation