Waiter groups are used in Amadeus - PM PRO | POS+ terminal to secure the programme against unauthorized actions. A waiter is always connected to a waiter group. This waiter group defines the user rights of the waiter. For the authorization of certain functions the waiter groups are used.
If a waiter tries to carry out an action he is not authorised to do, the Amadeus - PM PRO | POS+ terminal will give a message and additionally will ask for an authorization code. Now an authorised waiter, usually the manager, can enter his authorization code to allow this action this once. In the report 'Waiter Log' you can check which waiter did this action and which waiter authorised it.
Make sure that always there is at least one waiter on duty who is allowed to authorize/do secured functions in Amadeus - PM PRO | POS+.
The waiter group MGR, for managers, is always present and cannot be deleted.
The following functions can be allowed/blocked by waiter groups:
Waiter group
Alphanumeric code for the waiter group.
Description
Description of the waiter group.
X-reader
Start of an x-reader.
X-reader for another waiter
Print out of an X-reader of another waiter.
X-reader for all terminals
Print out of an X-reader for all the terminals in the department.
Z1-reader
Start of the Z1-reader for all transactions of this terminal.
Z1-reader for all terminals
Print out of an Z1-reader for all the terminals in the department.
Z2-reader
Start and print of the Z2-reader for the whole system.
Exit application
Exit from Amadeus - PM PRO | POS+ terminal programme.
Refund mode
Switching into refund mode. This is dangerous: this allows articles to be voided, which have not been posted before!
This can be used to correct room charges the next day, as the check cannot be reopened after a Z-reader.
Check void
Void of posted articles on a bill.
Check split
Splitting and merging of a tables.
Open price
Entering a price for an article with open price.
Direct sale
Switching to Direct Sale.
Open cash drawer
Manual opening of the cash drawer.
Time zone change
Manual change of time zone.
Pay
Posting of payments on a check.
Price level
Switching to another price level manually.
Roomcharge paymethod
Posting of a payment with the paymethod type 'Room charge' to a check.
Ledger paymethod
Posting of a payment with the paymethod type 'Ledger' to a check. This is only possible with a connection to Amadeus - PM PRO direct!
Check reopen
Reopening of a closed check. This is not possible for checks paid with 'Room charge' after a Z-reader!.
Check Reprint
Reprinting of a closed check.
Open table of another waiter
Opening a table, onto which another waiter posted already.
Discount
Granting discounts
Spillages
Posting of spillages
Cash in
Posting of 'Cash in' transactions.
Cash out
Posting of 'Cash out' transactions.
Cash change
Posting of 'Cash change' transactions. Activating this enables the waiter to transfer a certain amount from one paymethod to another. For example transfer 25.00 GBP from Cash to Mastercard.
It is recommended not to activate this feature, but to use 'Check reopen' and 'Payment void'.
Void payments
Voiding of payments on a (reopened) check.