Shift End Procedure

Certain tasks should be performed at each shift end. The procedure below is a sample procedure.

This is a sample procedure. Your manager may have created another procedure that is more suitable for your hotel.

1. Perform a bucket check

   1. Verify that the name, room number, rate, arrival and departure date on the registration card matches the reservation details in Brilliant.

   2. Make sure you have a credit card authorization if the guest will be paying by credit card.

2. Choose Batches from the Report menu. Choose Shift End Reports followed by Start. This will print several reports.

   1. Find the Guests over credit limit report. Increase the authorized amount for all reservations with a credit card authorization.

   2. Find the Departures today, to depart report. Perform a follow up on all reservations due out. The report will not be printed if there are no departures left.

   3. Find the Arrivals today, to arrive reports. Verify that all guest printed on the report are real arrivals (make sure that all arrived guests are checked in in Brilliant).

   4. Find the In House (room) report and perform a Bucket Check. Verify if the details on the report match with the details on the registration card. Update the details in Amadeus - PMPRO if necessary.

3. Balance and drop the money you received.

   1. Find the report Journal payment report (current cashier) and count and balance the cash money you received with the totals on the report.

   2. Drop the money with all payment reports in the safe.

4. Choose Maintenance » In-between Backup to make an in-between backup of the system.

5. Press [ALT] + [F4] to log off of Brilliant.