Letters can be created with either Microsoft Word or Brilliants internal report generator. The advantage of Word is that you can modify and customize the letter using the full Word functionality while letters created with the internal report generator cannot be customized for each reservation.
Please refer to the define reports section for detailed information.
Microsoft Word letter templates use a mail merge function to merge Amadeus - PMPRO data with the letter template. Amadeus - PMPRO can generate two different data sources for mail merge functionality. The procedure to create a new letter depends on the used data source.
Create letters by using a CSV data source (recommended)
Create letters by using a DBF data source (supported up to Word 2000)